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Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In-store pickup

You can skip the shipping fees with free local pickup at my studio. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

PLEASE note that custom orders will take longer since I have to create your project.

Don't forget to bring your order confirmation email with you when you come.

Local delivery

Free local delivery is available for orders within the area of Ottawa/Gatineau. 

Deliveries are made between 13:00 and 21:00 on Monday, Wednesday, Friday and Sunday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

Shipping to P.O. boxes

As some products or custom orders can be large, I am NOT able to ship to P.O. boxes at this time. Sorry for any inconvenience.

Shipping Rates and Estimates

FREE SHIPPING: Anywhere in Canada

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For US Citizens: Shipping charges for your order will be calculated and displayed at checkout. 

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For International Citizens: 

- International shipping prices vary be territory. See shipping choices by carrier in check-out.

- Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Life of Colors - Arts & Photographies is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from me which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact me at lifeofcolorsphotography@gmail.com with your name and order number, and I will look into it for you.

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You can also track your order via my online store. Scroll down at the bottom of the page and click " track my order" or "my account" to see all your orders. Please note that you will need to sign in in order to acess this information.

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